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Privacy Policy

Privacy Policy

Effective Date: May 22, 2019

Avena Foods Limited (“Avena Foods”, “us”, “we”, or “our”) operates the https://www.avenafoods.com website (the “Website”).  Avena Foods is committed to protecting your privacy online and we haven takes steps to protect the information you share with us.  We collect certain personal information to improve our Website and provide customized content.  By using the Website, you agree to the collection and use of information in accordance with this policy.

This page will inform you of our policies regarding the collection, use and disclosure of personal data when you use our Website and the choices you have associated with that data.

Information Collection and Use

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

While using our Website, we may ask you to provide us with certain personally identifiable information that be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Physical address

Usage Data

Usage Data is data collected automatically either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit).  This data may include information such as your computers Internet Protocol address (IP address), browser type and version, the pages of the Website you visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookie Data

Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.  Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.  When you use our website, you may also be sent third party cookies.

Data Controller and Data Processer (or Third Party Service Providers)

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data, or are to be, processed.  For the purposes of this Privacy Policy, Avena Foods is the Data Controller or your data.  Data Processer (or Third Party Service Providers) is any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

Avena Foods uses the services of Third-Party Service Providers to process your data more effectively and to provide you with a better shopping experience.

Use of Data

Avena Foods uses the data for various purposes:

  • Provide and maintain our Website
  • Notify the user regarding changes to our Website
  • Provide interactive features of our Website
  • Customer Support
  • Gather analysis or valuable information to improve customer service
  • Monitor the usage of our Website
  • Detection and prevention of technical issues
  • Provide general information about the services and events that we offer

Retention of Data

Avena Foods will retain your data only for as long as necessary for the purposes set out in this Privacy Policy.  We will retain and use your Personal data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.  We will also retain usage data for internal analysis purposes.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on- computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission to such information represents your agreement to that transfer.

Avena Foods Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of data and other personal information.

Disclosure of Data and Legal Requirements

Avena Foods Limited may disclose your Personal Data in the good faith that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Avena Foods
  • Prevent or investigate possible wrongdoing in connection with the Website
  • Protect the personal safety of users of the Web Site or the public
  • Protect against legal liability


The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal data, we cannot guarantee its absolute security.

Service Providers

“Service Providers” are third party companies and individuals that we may employ to facilitate our Website, to provide the Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used.

These service providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. You can have your Personal Data removed from these Service Providers by sending an email to info@avenafoods.com.

Service Providers we employ:

  1. Google Analytics: we may use this Service Provider to monitor and analyze the use of our Website. Google Analytics is a web analytics service offered by Google that tracks and reports traffic on our Website. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Web Site available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.jas, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.  We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Our Website is not directed to anyone under the age of 18 (“Children”).  We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal data from children without verification of parental consent, we will take steps for remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective wen thy are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at info@avenafoods.com